Return & Refund Policy

Last Updated: June 10, 2026

Welcome to All Cart. Customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, replacements, and cancellations for products purchased through our website.

1. Contact Information

If you have any questions regarding your order, returns, or refunds, please contact us:

Store Name: All Cart
Email: eztowing0@gmail.com

2. Eligibility for Returns

We accept return requests within 30 days of the customer receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include all accessories, manuals, and components received with the product.

• Not fall under the non-returnable items category listed below.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products.

• Intimate or hygiene-related products.

• Gift cards.

• Downloadable digital products.

• Clearance, final sale, or promotional items marked as non-refundable.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your claim, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damage or defect.

Upon verification, we may offer:

• A replacement item.

• A partial refund.

• A full refund.

5. Return Process

Before returning any item, customers must contact us at eztowing0@gmail.com to obtain return instructions.

Returns sent without prior authorization may not be accepted.

Customers are responsible for securely packaging returned items to prevent damage during transit.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

For approved defective or incorrect items, we may reimburse reasonable return shipping costs or provide an alternative resolution.

7. Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used during purchase.

Please allow:

• 3–7 business days for refund processing.

• Additional time for your bank or payment provider to post the refund to your account.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

If cancellation is approved after processing has begun, a handling fee may be deducted from the refund where permitted by law.

9. Lost Packages

If your package is lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue. If the package is confirmed lost, we may provide a replacement or refund at our discretion.

10. Delivery Delays

As an international dropshipping business, products may be shipped from various global suppliers.

Delivery estimates are not guaranteed and may be affected by:

• Customs clearance procedures.

• Carrier delays.

• Weather conditions.

• Public holidays.

• Other circumstances beyond our control.

Refunds are generally not provided solely due to shipping delays unless required by applicable law.

11. Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback with their payment provider.

We are committed to resolving disputes fairly and efficiently.

12. Policy Updates

All Cart reserves the right to modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on our website.

13. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable Canadian consumer protection laws or other applicable legislation.

For assistance regarding returns or refunds, please contact:

All Cart
Email: eztowing0@gmail.com